Refunds and guarantee

Cancelling, in two clicks

That is the whole method, and it is the same method whether you signed up five minutes ago or a year ago. What we will not do, because the Federal Trade Commission's negative option rules exist for a reason and because it is obnoxious:

• Require a phone call, or a call during narrow hours.
• Route you through a retention agent who offers you a discount before cancelling.
• Impose a weekly cut-off — no "cancel before 1pm Wednesday or you are charged again". If your cancellation lands before the next renewal charge, that charge does not happen.
• Make you ask twice, or confirm by email after confirming in the portal.
• Charge you again after you cancel. Cancellation takes effect at the end of your current 28-day period, and there are no further charges after that.

The same portal also lets you change your card or move the shipping address. You can also cancel by emailing support@hollisdaily.com. A delivery can be skipped by emailing support@hollisdaily.com (email only).

Refunds and replacements

What is covered

• Damaged, defective, misprinted or wrong items. Report it within 30 days of delivery with a photo and a short description. We replace it free; if the replacement is also damaged or defective, we refund that order to your original payment method.
• A parcel lost in transit. Tell us within 30 days of the estimated delivery date and we send a replacement. If tracking shows the parcel as delivered, it is not covered as lost.
• A duplicate or accidental charge by us. Refunded as soon as we confirm it.

What is not covered

• Change of mind. Because supplements cannot be resold once shipped, we do not offer refunds or returns for a change of mind. A subscription can be cancelled anytime, and cancelling before a renewal charge means that charge never happens.
• Late reports. Claims made more than 30 days after delivery (or, for a lost parcel, after the estimated delivery date).
• Address and delivery problems on the customer’s side. An incorrect or incomplete shipping address, or a parcel that goes unclaimed and is returned, is not covered; we can reship once the address is confirmed, at the cost of the reshipment.
• Products bought elsewhere. We can only help with orders placed with us.

Nothing in this policy limits any right you have under applicable law.

What ships and what it costs

One container, bought once

$49.00

One container, every 28 days

$44.00

Two containers, bought once

$79.00

Net weight per container

9.88 oz

US shipping

Included

Billing interval, subscription only

Every 28 days

Every price includes shipping within the United States. Prices are tax-exclusive and no sales tax is collected at launch. If that changes, tax will be calculated at checkout and shown to you before you pay.

If we change the price of an active subscription we will email you at least 30 days before it takes effect, and the email will tell you how to cancel before the new price applies.

How to ask

Email support@hollisdaily.com with the email address you ordered with. An order number helps but is not required. For a damaged, defective or wrong item, please include a photo and a short description, within 30 days of delivery. We read email Monday to Friday, 9am to 5pm Eastern, and reply within one business day.

Approved replacements ship as a new order, and approved refunds are issued to the original payment method through Stripe. Stripe sends the money back the same day we approve it; your bank then takes five to ten business days to show it, which is their timeline rather than ours.

If you have already disputed a charge with your bank, tell us — we will work with you and your bank, but we cannot refund the same charge twice while a dispute is open.

Related documents

• Terms of service, including the full billing and renewal terms.
• Privacy policy.