Terms of service

1. Who you are dealing with

Hollis is a brand of ADELOS, LLC, a limited liability company organized in Florida, United States. In these terms "we", "us" and "our" mean ADELOS, LLC, and "you" means the person placing an order or using hollisdaily.com.

Reach a person at support@hollisdaily.com. We read email Monday to Friday, 9am to 5pm Eastern, and reply within one business day. There is no phone queue, which also means there is no phone number we can hide a cancellation behind.

2. What you are buying

These terms cover Hollis Collagen Peptides, a dietary supplement containing hydrolyzed bovine collagen peptides, sold as one 9.88 oz container bought once, one 9.88 oz container delivered every 28 days by subscription, or two 9.88 oz containers bought once. Products are sold for personal, household use in the United States only. We do not currently ship to addresses outside the fifty US states and the District of Columbia, and checkout will not accept one.

You must be at least 18 years old and able to enter a contract to order. The person named on the payment card must be the person placing the order.

3. Price, billing and renewal

One container, bought once

$49.00

One container, every 28 days

$44.00

Two containers, bought once

$79.00

Net weight per container

9.88 oz

US shipping

Included

Billing interval, subscription only

Every 28 days

How the charges work

• Your first charge happens when you complete checkout. Each later charge happens 28 days after the one before it, until you cancel.
• Prices include US shipping. Prices are tax-exclusive and no sales tax is collected at launch. If that changes, tax will be calculated at checkout and shown to you before you pay.
• The subscription is $44 every 28 days. A first-order promotion code (such as WELCOME10, 10% off, first-time customers only, one use) applies to the first invoice only, so that invoice is $39.60 and every renewal is $44. The WELCOME10 first-order code does not apply to orders placed through an affiliate referral link. Buying one container once is a single charge of $49, and the two-container bundle is a single charge of $79; neither creates a subscription.
• If we change the price of an active subscription we will email you at least 30 days before it takes effect, and the email will tell you how to cancel before the new price applies.
• If a payment fails, Stripe retries it a small number of times over the following days. If it keeps failing we cancel the subscription rather than let a balance accumulate.

4. Cancelling

Every receipt we send contains a link to the secure Stripe customer portal for your subscription. Open it and press cancel. Cancellation takes effect at the end of your current 28-day period, and there are no further charges after that.The same portal lets you change your payment card, update your shipping address and download past invoices. You can skip a delivery by emailing support@hollisdaily.com (skipping is by email only).

We will not ask you to call anyone, complete a survey, decline a retention offer, or meet a weekly cut-off time. You can cancel on the website (customer portal) or by emailing support@hollisdaily.com.

Cancelling stops future charges. It does not refund a charge that has already happened — for that, see the refunds page, which explains our replacement guarantee.

5. Delivery

• Orders ship from our US fulfillment partner, and tracking is emailed to you when the parcel leaves. We do not publish a transit estimate we cannot stand behind.
• Risk of loss passes to you on delivery, not on dispatch. If a parcel is lost in transit, tell us within 30 days of the estimated delivery date and we will replace it; a parcel that tracking shows as delivered is not covered as lost. Damaged, defective, misprinted or wrong items reported with a photo within 30 days of delivery are replaced, and refunded only if the replacement is also defective. We do not offer refunds or returns for a change of mind.
• If an address is wrong or incomplete, or a parcel goes unclaimed and comes back to us, we can reship it once you confirm the address, at the cost of the reshipment.

6. About the product and its claims

Hollis is a dietary supplement, not a drug or a medical device. Dietary supplements are regulated in the United States under the Dietary Supplement Health and Education Act, which permits statements about how a nutrient affects the structure or function of the body and does not permit claims that a product diagnoses, treats, cures, mitigates or prevents disease.

We currently make no health claim of any kind — not about a disease, not about hormones, and not a structure or function statement either. What we claim is that the powder is unflavored, that it is 0.71 oz per use, and that it stirs into a drink, and the replacement guarantee is what we put behind the product. If you ever see us claim more than that, we have made a mistake and we would like you to tell us.

This is not medical advice. Talk to your doctor or pharmacist before starting any supplement, particularly if you are pregnant or nursing, take prescription medication, or have a condition that requires you to monitor protein intake. Stop taking it and speak to a clinician if you have an adverse reaction, and please tell us as well.

We publish only what our supplier has given us in writing, and we will tell you what we do and do not know if you ask.

7. Accounts and conduct

We do not ask you to create an account. Manage or cancel through the Stripe customer portal — the link is in every Stripe receipt, and on this site — or by emailing support@hollisdaily.com. No account is created on this site. Keep your receipts; anyone with that link can manage the subscription.

Please do not try to break the site, scrape it at volume, resell our products as if they were yours, or use our name or wordmarks in a way that suggests we endorse something we do not. We may refuse or cancel an order, and refund it, if we reasonably believe it is fraudulent or intended for resale.

8. Our content

The text, illustrations, layout and code on hollisdaily.com are ours and are protected by copyright. The illustrations on this site were drawn for it; there is no stock or third-party imagery anywhere on it. You may link to any page. Please do not republish the copy or artwork without asking first — ask and we will usually say yes.

9. Limits on what we owe you

We give you the product as described and we stand behind it through the replacement and refund policy. Beyond that, and to the fullest extent the law allows, our total liability to you for any claim connected with an order is limited to the amount you paid us for that order. We are not liable for indirect or consequential losses, such as lost income.

Nothing in these terms limits any right you have under applicable consumer protection law that cannot be limited, including the Florida Deceptive and Unfair Trade Practices Act. If a court finds any part of these terms unenforceable, the rest still applies.

10. Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Any dispute that we cannot resolve by email will be brought in the state or federal courts located in Florida, and you and we each consent to that venue.

We would much rather sort it out by email. Write to support@hollisdaily.com and describe what went wrong; we read every one of those.

11. Changes to these terms

We may update these terms. If a change materially affects an active subscription — price, billing interval, cancellation method, or refund rights — we will email every active subscriber at least 30 days before it takes effect and say plainly what changed. Continuing a subscription after that date means you accept the updated terms; cancelling before it means you do not, and costs you nothing.

The date at the top of this page is the date of the version you are reading.

12. Affiliate programme

If you send us a customer, we pay you 10% of renewals for the first 12 renewals, plus $5 per new customer's first order. The $5 is a flat fee, the same whether they buy one container at $49, two containers at $79, or subscribe at $44. At the $44 renewal price that is $4.40 per renewal for each of those first twelve renewals.

Paid once an order has passed the 30-day claim window. A refunded order pays nothing, and a refund that lands after a payout is deducted from the next one. We pay on what was actually charged, so a partial refund reduces the renewal share in proportion, and nothing is owed on an order that never cleared.

Two rules we will enforce. Disclose the relationship plainly, next to the link, as the FTC endorsement guides require — "paid link" or "I earn a commission" is enough, and burying it is not. Do not invent claims. You may repeat anything on this site; you may not say or imply that Hollis treats, prevents or improves any condition, because we do not say that and it is not legal for either of us to. Breaking either rule ends the arrangement and voids unpaid commission.

Self-referrals, coupon-scraping sites, bidding on our brand name in paid search, and traffic bought from anyone promising guaranteed conversions are all out. Write to support@hollisdaily.com to join or to ask whether something you have in mind is allowed.